Frequently Asked Questions
Everything you need to know about your new favorite essentials.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our underwear is designed with high-stretch fabrics to accommodate a range of body shapes comfortably.
What is your return policy for underwear?
For hygiene reasons, we only accept returns on underwear that is unworn, unwashed, and still in its original, sealed packaging. Items must be returned within 30 days of delivery.
Where does Understatement Underwear ship?
We offer worldwide shipping. Delivery times vary by location, but most domestic orders arrive within 3-5 business days, while international orders typically take 7-14 days.
How should I care for my delicate intimates?
To maintain the longevity of your pieces, we recommend hand washing in cold water or using a delicate cycle with a mesh laundry bag. Always air dry and avoid the tumble dryer.
Are your materials sustainable?
Yes, we prioritize eco-friendly materials such as recycled lace, Tencel, and organic cotton to ensure our products are as kind to the planet as they are to your skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.